Gaya APA
Gaspersz, V.
(2002).
TOTAL QUALITY MANAGEMENT: TQM; MANAJEMEN BISNIS TOTAL
.
jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"TOTAL QUALITY MANAGEMENT: TQM; MANAJEMEN BISNIS TOTAL".
jakarta:
Gramedia Pustaka Utama,
2002.
Text.